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E-Gift Certificate Redemption and Rules


  
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Redeeming your eGift Certificates

eGift Certificates can be redeemed online or at any Soylar Candle boutique. Recipients of eGift Certificates must have e-mail and access to the World Wide Web in order to receive and redeem their online eGift Certificate. At this time, eGift Certificates are not available for purchase or redemption outside of the USA.

When you purchase an online eGift Certificate with SoylarCandles.com, we will automatically send the purchaser an e-mail within 24 hours, including the eGift Certificate code for use on SoylarCandles.com. The code should be entered onto the "Coupon or Gift Code" box at checkout. If the amount of the order exceeds the amount of the eGift Certificate, the recipient will need to use a credit card to pay for the balance of the order, or use one of our payment options. If any online store credit is available to the recipient, then the store credit will also be applied.

eGift Certificates may only be used to purchase merchandise and cannot be used to purchase other eGift Certificates or store Gift Certificates. Soylar Candles will not honor Soylar Candles Gift Cards or eGift Certificates sold by any other vendor or person other than Irene Guoz of Soylar Candles.

At this time, eGift Certificates are not available for purchase or redemption outside the US.

eGift Certificate Expiration

eGift Certificates have an expiration date of 1 year from the date of purchase, and cannot be exchanged for cash.

Combining eGift Certificates

You can use one eGift Certificate towards the purchase of your order. Just enter the code in the coupon/Gift Code area of the Payment Information step in the checkout process.

Recovering and/or Resending eGift Certificates

Send an e-mail to our Contact Form and we will resend the redemption code for the eGift Certificate to the original recipient address. Please remember to include the recipient e-mail address and/or the order number with which it was purchased. If you sent the eGift Certificate to the wrong e-mail address, please contact us. We will only be able to resend your eGift to a different recipient if it has not been redeemed.

Returning eGift Certificates

eGift Certificates that have already been sent but have not yet been redeemed can be returned to the original purchaser`s credit card. The eGift Certificate is automatically cancelled upon the return. Please note that we cannot recall an eGift Certificate e-mail after it has been sent.

Returning Orders Paid by eGift Certificates

An eGift Certificate balance will be restored for the full amount of the merchandise return, less shipping costs. Customer is responsible for all shipping fees and returns. SoylarCandles.com does not offer cash refunds for eGift Certificate purchases. Any funds charged to a credit card will be automatically credited to the same card.
 

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