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Soy Candles by Irene
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Shipping Information
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We offer a flat rate shipping schedule, shown below. We ship throughout the Lower 48 Contiguous United States via United States Postal Service, Priority Mail 2-3 day delivery. This pricing is for a limited time and could change without notice. As a green business, we prefer to use the United States Postal Service for our shipping choice, because they go to your home and business every day. Your order ships with your normal mail. If we use UPS or FedEx, they have to make a special trip, which means more pollution and fuel used to deliver your order, plus they are more expensive. We ship your products in reused boxes or USPS priority mail flat rate boxes.
We feel the United States Postal Service is the cheapest method of shipping our fragile and heavy candles. They are also the fastest and most reliable. We have researched many shipping options, and none of them can beat the United States Postal Service when it comes to value and timeliness.
Shipping Fees
$0.00-$50.00 = $8.00
$50.01-$100.00 = $10.50
$100.01-$200.00 = $21.00
$200.01-$300.00 = $31.50
$300.01-$400.00 = $42.00
$400.01-$500.00 = $52.50
$500.01-$600.00 = $63.00
$600.01-$700.00 = $73.50
$700.01-$800.00 = $84.00
$800.01-$900.00 = $94.50
Orders that are larger than the rates shown will have an additional shipping fee. Shipping fees are non-refundable. However, if you are charged more than the actual cost to ship we will issue a shipping refund if the fee is in excess of $1.00 or more.
Cloth items such as napkins are light-weight when shipped alone. We will issue a refund for excessive shipping fees. I will send you an e-mail to offer first class mail if it will save you a significant amount of money. I do not offer shipping refunds under $1.00.
RESHIPPING INFORMATION
Reshipping is at the customers own expense for returns, incorrect address, or undeliverable due to lack of access to a gated community or unsafe location. We have had an order that was undeliverable because the customer wasn't home to receive it and the postman felt the package could be stolen if he left it there. In this case the customer had the option of picking up the package at their local postal annex or schedule with the post office to redeliver. If the package is returned to us and you decide you don't want it redelivered, we will refund the full purchase price of your items, however we cannot refund your shipping fee.
SHIPPING INSURANCE
You may purchase shipping insurance at check out. It costs $2.00 for up to $50, and then an additional $2.00 for each $100.00 in retail sales. Insurance covers your packages in case of mishandling or lost packages by the shipping carrier. If you receive damaged products, please go to your nearest U.S. Postal Service office and file a claim to get a refund. The postal service may not cover melted candles. Please order candles at your own discretion during heat spells. We will no longer be shipping replacements for damages not caused by us. We are very careful in packaging our products and we use alot of packing materials to insure they arrive undamaged. However, it is out of our control if a box is dropped or lost in transit.
Do you live near Long Beach, California?
You can select "Pick Up" and schedule to pick up your order, or choose free delivery. I will send you an e-mail, or call you over the telephone to schedule your delivery or pick up.
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